Homeowner Services
We are hear to protect your investment
CNE works hard to build a relationship of trust with our owners. We take our job to protect your investment very seriously and we understand how your home needs to be treated – as if it belongs to us. We take the worries out of your hands and create a portfolio of repeat guests who come back year after year and like to think of your home as their home – if only for a short time.
Each member of our team will take the time to explore your home, the property it sits on, the amenities inside and out, and the surrounding area giving them the ability to create the picture and to sell the experience of your home! This is one of the most important things we can do for you. We market your property extensively. First to our database of over 15,000 travelers who have either stayed with us or have inquired about one of our properties. Also, we partner with the online travel sites to get you the most exposure to the travelers who prefer to find their homes on the web. We take immense pride in the number of guests who come back to us each year. Over 75% of all reservations are repeat guests! Those are a lot of very satisfied travelers who trust us and appreciate our level of service.
We are pleased to offer the following to our homeowners:
- Zero start-up fees to list your home
- Complimentary rental analysis to determine your home’s maximum rental value
- Professional marketing programs
- Around the clock online reservation system (All reservations are subject to agent approval)
- Local representatives available 7 days a week
- Full reservation management provides:
- Booking assistance and area information
- Owner access to web and reservations software – Owners can access their calendars!
- Payment management from deposit to final payment
- Proven screening process – We ask the right questions!
- Concierge services available for renters and homeowners
- Professional cleaning services scheduled and provided after each rental
- Year-end tax statements provided to you
- Monthly payouts to owners
The cost to you is minimal. The benefits of having a professional rental agency are immeasurable. You want your home to work for you, we want that, too! Contact us today to learn how much extra income you could be earning.
INSPECTION OF PROPERTY: Prior to rental marketing, we personally inspect your property and recommend improvements we deem advisable to your property’s rental value.
ADVERTISING: CNE Vacation Rental will prepare ad releases for media, a full color presence on the CNE website, with tour operators throughout the world. CNE Vacation Rental aims to provide renters for you on a year round basis, working around your occupancy.
PROSPECTIVE TENANTS: Our staff of Rental Specialists is available to present your property to prospective tenants upon sufficient notice. We will require all tenants to complete and execute a lease agreement upon booking, and fill out all association applications necessary to comply with your property’s rules and regulations.
TRANSFER OF MEMBERSHIP FEES: Unless specified in any agreement by the owner, tenant is responsible for all costs associated with membership transfers and association applications.
RENT & DEPOSIT MONIES: CNE will collect all required rent and security deposits in full 30 days prior to tenant arrival. Upon departure of tenant CNE will refund tenants security deposit provided there are no damages or bills on your property. All rental monies shall be paid to owners and agents upon the following end of the month that each rental occurred. CNE can deposit rental funds directly into owners local account provided we have all appropriate information, after deposits are made CNE can email deposit slip and statements to owners.
MAINTENANCE & REPAIRS: As per your Rental Agreement, CNE will not allow any repairs over $500.00 without first consulting with you. Agent may, arrange for emergency repairs which are less than $15000.00 without obtaining prior approval from owner if the situation dictates it at the time of the emergency. (Please be assured this is in Emergency situations only, for the protection of your home)
CLEANING: Upon commencement of rental contract owner will allow CNE to provide a professional cleaning service to clean and prepare unit for arrival of first tenants at owner’s expense. Every property will periodically require a “deep” clean; this service will be preformed annually and be debited from your rental monies if there are no rental monies due to owner at time of service owner will be billed. The cost of a “deep” clean is about 4 times that of a regular departure clean.
SALES TAX: All Sales Tax payments will be collected and paid by CNE Vacation Rental in accordance with all state and local tax department regulations.
ACCESS TO PROPERTY: For all properties rented on a weekly basis a mechanical or electronic lock box is to be fitted to the front of property at a cost of $75.00 to $300 to the owner depending on the level of security you desire. After your initial supply of keys have been provided (4 unit, 1 garage door openers, & 1 remote gate openers (If Applicable)) we will track and have tenants and vendors held responsible for returning all keys.
PICTURES: An Agent with CNE will take photographs of your home, however A Professional Photographer is available to take pictures of your completed unit for marketing to prospective tenants and advertising via flyers and video tours on websites. Professional Production cost $525.00 to $1500.00 depending on the extent of staging and type of shoot you desire.
COMPLIMENTARY USAGE: To support our marketing efforts we ask you allow your property to be used from time to time for promotional purposes. This is particularly useful in promoting your property with European Tour Operators and Travel Agents. Any such use would be limited to a maximum of 4 nights and is very rare, but should the opportunity present itself, we want the opportunity to offer your property.
INVENTORY AND ANNUAL INSPECTION: It is not feasible to check the inventory after each rental however; we do keep the same cleaners with each property so that they become familiar with its contents. Each year the inventory can be checked in conjunction with the deep clean, at owners request and only if owner provides an inventory of the contents. Any changes to the inventory will be noted and sent to owner in a report.
TELEPHONE, CABLE & UTILITIES: Owners are responsible for providing the local telephone line service, a minimum basic level 3 cable, water and electric. All the bills for the property are paid as part of our serviced prior to distribution of your rental income. (See Rental Agreement for details)
Not sure whether you need to hiring a property manager or a rental agent? You’re not alone in your confusion. Most people use both terms to describe a professional who leases rental units, manages the ongoing tenant relationship, and maintains the properties under his or her care.
However, Rental Agents are usually “leasing only” and it makes sense to refer to that person as rental agent or leasing agent rather than as a property manager. A Property manager is more of an expert of Maintenance items and other projects that need to be cared for on your property. A good Manager can often get services done faster and for much less then the going market rate.
At CNE Vacation Rental, you receive the best of both services. We are particularly adept at marketing properties, showing them, and working with prospective tenants to get vacancies filled. We also excel at other aspects of rental management, such as establishing a rapport with tenants, building relationships with vendors, being proactive with maintenance, and working to quickly resolve any issues to keep your home safe and your guests happy.
When renting your house, it’s important to understand rental market conditions in your area, as well as what your personal priorities are, in order to hire the professional whose strengths best suit your needs. Interested in leaning more about what we can do to help you get the outcome your looking for, call or email us today for a free home evaluation and consultation.
We have the experience needed to assist you with your home purchase, properly market your Naples, Florida rental property; with the resources and the experience that enable your vacation property to reach its rental potential. Give CNE a call today and let us prove what we can do for you.
Owner Web works in conjunction with our website. You can access and process information about your home and bookings directly online, any time of day or night.
Owner Web enables you to: view monthly statements for the current and prior year, check availability calendars for your property showing all bookings, and a summary of rental activity and finances. Additionally, you can process your own reservations, and those of you guests, directly over the Internet. All information is password protected, and you have the ability to assign and change passwords.
If your son, daughter or relative calls on a Thursday night to ask if they can use your rental house for the weekend you normally would have to wait until the next day, call our office, ask if your house is available, call back your son, daughter or relative and tell them it is OK to use the house, they confirm that they will, then call us back and have us book the property so we know it is no longer available for the weekend. Using Owner Web, you could check on the availability from any computer, while they are on the phone, confirm that your house is available, book it for them, and you are done. The information is automatically updated in our reservation system, so no need to call!
As you can see, Owner Web should simplify your ownership of a rental house.
This feature represent yet another significant investment of both time and money as we continually strive to offer you the best in Property Management and Booking systems available to our industry.
Kim Bennett in our office has been in the real estate services business in the Naples real estate markets for many successful years and will be here for many more. This longevity and confidence comes from her real estate services to a great many buyers and sellers, and their recommendations to others that result in repeat and referral business that keeps her productive and successful.
As a full service Naples real estate professional, she works with buyers, sellers and investors in real estate transactions spanning all of the price ranges and property types.
Residential Single Family – She connect buyers with sellers every day with professionalism and a total dedication to her clients. This property type is the majority of her market transactions, but by far not the only one in which she has expertise.
Condominiums – While condominiums are residential, they’re a very different market focus, she is an expert in evaluating condos and helping buyers and sellers to cope with the special financing and homeowner concerns for this property type.
Investor Properties – Investors are great clients for Kim. Vacation Rental properties are a very unique market. The detailed return on investment and valuation calculations investors need to evaluate properties for rental are second nature to her.
